今までにヘルプデスクのお仕事をご経験されてきた方、またはPCやプリンター等のお世話を得意とする方に最適なお仕事です。ロケーションはマンハッタンのミッドタウンの辺りとなります。
ご質問がある場合はお気軽に212-806-2078までご連絡ください。
またご応募をご希望とされる方はjobs@takumijob.comまで直接レジュメをお送りいただきますようお願いいたします。
SUMMARY:
Helpdesk support for onsite and remote sites.
Provide technical support to users over computers, printers, scanners, monitors and blackberry device via on hands, telephone and remote access.
KEY RESPONSIBILITY AREAS
***Perform troubleshooting over PCs, printers, scanners, monitors, blackberry devices
***Perform hardware and software installations
***Handle PC inventory
***Perform troubleshooting with Lenovo, Sony and HP over PCs
***Perform troubleshooting with HP over printers
***Perform troubleshooting with AT&T over blackberry devices
***Take helpdesk support calls/emails and create troubleshooting record tickets
***Communicate well within helpdesk and escalate issued to adequate teams
KNOWLEDGE AND SKILL REQUIREMENTS (JOB QUALIFICATION)
· 3 years experience in helpdesk level 1 in enterprise environment
· Strong technical troubleshooting skill in Windows 2000 Professional and Windows XP Professional
· Strong technical troubleshooting skill in MS Office 2000 and 2003
· Business level bilingual skill in English and Japanese in speaking/reading/writing (50%/50%)
· Positive work ethics and professionalism
NOTE
Work hours in 2 shifts (Morning 8:30AM to 4:30PM, Night 12:00PM to 8:00PM) with 1 hour lunch
匠本舗
www.takumijob.com
212-806-2078
jobs@takumijob.com
